Terms of Services
TERMS AND CONDITIONS OF SALE AND USE
1: SCOPE
These general conditions of sale apply to all sales made through our website.
2: ORDERS
The automatic recording systems are considered as proof of the nature and content of the order. Our site confirms the acceptance of his order to the customer at the e-mail address that this one will have communicated. The sale will be concluded from the validation of the payment of the order, that is to say from the date of validation of the payment for orders paid online by credit card or from the date of receipt of payment by check. Our site reserves in any case the right to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.
3: AVAILABILITY OF ARTICLES
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of the consultation of the site by the customer remains dependent on the state of the stock with us and of course with the suppliers.
To create our showcase and our sales catalog, we work with databases, enriched by the information provided by our suppliers. This database comprising more than a hundred articles, not all of them are stored in our reserves and our offer is then conditioned on the availability of the articles from the suppliers.
Only the definitive rupture of an item from our suppliers results in its deletion from our sales offer. In other cases, a new order within a certain timeframe remains possible.
When there is an unavailability on an ordered product, the customer is informed by e-mail or on the invoice of the products shipped in the case of an order of several items.
Order delivery deadline: when placing the order and on the order acknowledgment, a delivery deadline is communicated to customers. It is calculated by adding the longest product availability time to the delivery time of the mode of transport selected by the customer.
From placing the order, to shipping it, the customer has the option of canceling his order.
Particularities:
Pre-order items: upcoming items are available on our pre-order site. This reservation is made with the indication of a release date announced by the publisher at the time of the opening of the reservation phase. This release date can be changed at any time by the publisher who is solely responsible for the marketing of his product.
In all cases, from the date of final sale, to ship the items to customers who have reserved, up to the stock provided by the publisher for the release day.
4: PRICES
The prices indicated in euros are deemed to be net, excluding shipping costs. This price includes the price of the products, the handling, packaging and storage costs of the products. They can be modified at any time without notice, knowing that the articles will be invoiced on the basis in force at the time of the order. All orders are invoiced in euros and payable in euros. Any customs charges or local taxes remain the responsibility of the recipient.
5: SHIPPING
Our site gives you the opportunity to benefit from shipping costs and free delivery in France for other destinations, please contact us.
6: PAYMENT
You have several means of payment offering maximum security guarantees. You can adjust:
- By bank or private card (Visa, Eurocard / Mastercard) either directly on the site, in the payment form offered during the ordering process (entry secured by SSL encryption), by entering the type of card, the number of your card without space between the digits, the control number (located on the back of your card) as well as the validity date.
- By PayPal Payment
You have different payment methods and you can even benefit from credit card payment facilities.
Payment is made as desired on the secure banking servers of our partners. This implies that no banking information concerning you passes through our site.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank.
7: DELIVERY
We deliver to your home or to a relay point. The delivery time includes the manufacturing time for the prints, the preparation of the package plus the shipping time. The buyer is informed by e-mail of the different stages of the follow-up of his order: that of preparation and that of delivery.
8: GUARANTEE - RETURNS - REFUNDS - WITHDRAWAL
The items supplied by our site are new and guaranteed against any defect. They are identical to those of traditional trade and come from all the listed publishers and suppliers.
If it happens that an item is defective or non-compliant, the buyer has 15 working days from receipt of the items to request an exchange or a refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in its original cellophane packaging and with the corresponding invoice. ). In such a situation, the buyer must send proof.
In the event of exercise of the right of withdrawal, we are required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum period of 14 working days from the date of receipt of the returned package (s).
The return shipping costs remain at your expense.
In the event of a refund, we guarantee that it is made within a period of less than or equal to 14 days from the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.
9: TRANSFER OF OWNERSHIP - TRANSFER OF RISKS
The transfer of ownership of the products to the benefit of the purchaser will only be carried out after full payment of the price by the latter, regardless of the delivery date of the said products. On the other hand, the transfer of the risks of loss and deterioration of the products will not be carried out upon delivery and receipt of said products by the purchaser.
10: PROTECTION OF YOUR PERSONAL DATA
Our site is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data composing it are legally protected, and in particular refrains from extracting, reusing, storing, reproducing, representing or conserving, directly or indirectly, on any type of medium, by any means. and in any form whatsoever, all or part qualitatively or quantitatively substantial, of the content of the databases appearing on the site to which it accesses.
11: RESPONSIBILITY
The descriptions and photos of the products present in the databases of our site were entered according to the information provided by the suppliers. We are not responsible for the content. The site cannot be held responsible with regard to the purchaser.
12: ACCEPTANCE OF THE PURCHASER
These general conditions of sale as well as the prices are expressly approved and accepted by the purchaser, who declares and acknowledges having full knowledge of them, and thereby waives the right to take advantage of any contradictory document and, in particular, its own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale.